Those skills were honed back in the day.
But the times have changed now. Back then, information wasn't readily available, and there were no smartphones. Many customers came from afar, unaware of how popular Huang Ji was until they arrived. They couldn't bear to leave after making the trip, so they'd have to queue outside. In the cold winter, many would wrap blankets around themselves or hug quilts.
If the queues hadn't been like that back then, Huang Shengli wouldn't have insisted on extending business hours, almost working himself into the hospital.
Things are much better now. Customers can queue online, and we can inform them of their queue status at any time, greatly relieving the pressure of onsite queuing.
After the meeting ended, Qin Huai felt that his pressure as a snack maker wasn't that great, but Team Leader Cao had a lot of management pressure.